smeyer@travisengineering.ca
(403) 630-7066 (cell)
(403) 697-2447 (main)
4030 8 Street SE
Calgary, AB T2G 3A7

Director of Sales & Operations, Western Canada

Susan D. Meyer, C.M., C. Mgr.

A highly detail-oriented expert with a robust background in coordinating
engineers and consultants on complex projects. Specializes in conducting
comprehensive assessments, analyzing intricate data, and delivering
accurate, timely reports essential for legal deliberations. Offers proven
expertise in collaborating with lawyers, financial institutions, insurance
companies, contractors, and building owners. Demonstrates exceptional
skill in leveraging advanced technologies, including drones, thermal imaging,
and cutting-edge software, to enhance precision in data collection and
reporting. Committed to providing meticulous documentation and insights
that support legal processes and uphold the highest standards of
professional excellence.

Primary Areas of Expertise

  • Comprehensive Damage Inspections
  • Structural and Building Envelope Assessments
  • Customer Alignment & Engagement
  • Team Coordination and Project Oversight
  • Strategic Negotiation Strategies
  • Pipeline Management & Forecasting
  • Account Management & Development
  • Business & Technology Needs Analysis
  • Effective Communication & Thought Leadership
  • Resource Allocation & Prioritization

Key Accomplishments

  • Lead a multidisciplinary team specializing in damage inspections and
    forensic engineering for complex claims.
  • Develop and implement streamlined processes for inspection,
    estimation, and reporting to optimize efficiency and accuracy.
  • Enhanced Customer Satisfaction scores by 2.9 points with targeted
    service initiatives.
  • Maintained a 98% accurate Salesforce database, earning accolades for
    exceptional data utilization.

Education & Credentials

CM (Certified Manager) | Institute of Certified Professional Managers – Harrisonburg, VA, 2020

C. Mgr. (Chartered Manager) | University of Calgary/Canadian Institute of Management – Calgary, AB, 2017

C.I.M. (Certified in Management) | University of Calgary/Canadian Institute of Management – Calgary, AB, 2014

BBA in Business & Marketing | University of Calgary – Calgary, AB

Certifications

  • Health & Safety Auditor | Manufactures Health & Safety
  • Salesforce Proficiency
  • WHMIS and First Aid

Employment Background

Canadian Institute of Management, Toronto, AB
National Board of Directors

Jan 2023 – Present

  • Spearheaded initiatives to improve board governance, engagement, and
    fiscal management.
  • Enhanced member recruitment and orientation, fostering a collaborative
    board culture.
  • Increased financial reporting accuracy and streamlined governance
    processes.

TRAVIS Engineering Inc., Calgary, AB
Director of Business Development & Operations, Western Canada

Jul 2024 – Present

  • Collaborate with insurance companies and legal professionals to deliver
    clear, unbiased reports and estimates.
  • Lead a multidisciplinary team specializing in damage inspections and
    forensic engineering for complex claims.
  • Develop and implement streamlined processes for inspection,
    estimation, and reporting to optimize efficiency and accuracy.
  • Strengthened client loyalty through proactive communication and
    innovative problem-solving.

HAAG Canada, Calgary, AB Consultant

May 2022 – Jun 2024

  • Implement, train, and increase utilization of Salesforce.
  • Enhanced sales conversions and pipeline effectiveness with targeted
    strategies.
  • Improved lead generation and conversion rates through email
    initiatives.

Keyword suggestion: Building, Residence